Refund & Return Policy
Last Updated: September 30, 2025
Thank you for shopping with BoardGamesTrust.com. We want you to enjoy your board games and be fully satisfied with your purchase. If for any reason you are not, please review our policy below.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order.
To be eligible, items must be:
- Unused, unopened, and in original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
2. Non-Returnable Items
The following cannot be returned:
- Opened board games or items not in their original condition
- Discounted or clearance items (unless defective)
- Gift cards or digital downloads
3. Process for Returns
Contact us at [Insert Support Email] with your order number and reason for return.
Once approved, you will receive instructions for returning the item.
You are responsible for return shipping costs unless the product is defective or the wrong item was sent.
4. Refunds
Refunds will be issued to the original payment method (PayPal, Stripe, or credit/debit card).
Processing may take 5–10 business days after we receive and inspect the returned item.
Original shipping fees are non-refundable, except in cases where the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Insert Support Email].
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery with photos of the product and packaging.
- We will arrange for a replacement or refund at no extra cost.
7. International Orders
International customers are responsible for return shipping and any customs duties.
Refunds will be processed once the return has been received and inspected at our U.S. facility.
8. Contact Information
For all return and refund inquiries, please contact us:
Overseas Trend LLC 30 N Gould St Ste R, Sheridan, WY 82801
